TURNING YOUR DREAMS INTO A REALITY

  Our downstairs bathroom started to get mold on the ceiling. To make a long story short, the upstairs bathroom shower pan was leaking.

After the mold remediation team... read more had finished and seemed to narrow down the problem to either a drain issue or shower pan issue for the upstairs bathroom, my wife and I contacted approximately 10 general contractors and shower installation companies using various sources (including Yelp, Google Reviews, word of mouth recommendations, internet searches, etc) to provide their recommendations/proposals for our shower and bathroom.

During the processing of obtaining contractor quotes, we were not comfortable with most of the contractors for various reasons including high sales pitch tactics, lack of detailed explanation relating to waterproofing techniques that will be used during construction, extremely high prices, etc. We eventually narrowed down the list of contractors to two (including Ixtapa). However, after further comparison of both companies, we ended up choosing Ixtapa partially due to their quote being more inclusive of everything we wanted done (drywall repair, painting, among other items), their flexibility in recommendations that considered our budget, and most importantly, Ixtapa's clear explanation of their waterproofing techniques in which the utmost care would be taken during their multilayered waterproofing method to minimize any chances of the new tile shower leaking in the future. Other companies were vague in mentioning only "hot mopping" as an explanation. We just felt Ixtapa was the "complete package" when considering fair price, knowledge, customer reviews showing high quality craftsmanship, communication, etc. Alex was a very good communicator and listener when we shared our concerns/ideas. Alex was excellent at balancing our concerns/ideas with his expert advice/recommendations (this skill set Ixtapa apart from the rest of the other construction companies we talked to).

Jay, Alex's business partner, is the construction "guru". Jay is very personable and has high expectations of quality that meet not only his high expectations, but also the customer's. Although Ixtapa has some workers in addition to Jay, Jay does the detailed design, measurements, and most of the detailed construction.

I liked how Alex made clear what materials Ixtapa provides (rough materials, etc) and explains in detail what materials the customer provides (tile, fixtures, etc). Alex even provided us a shopping list of items to purchase, quantities of each item, etc. This made it easier for us. When it came to choosing a new vanity, Alex recommended a few places for us to look at vanity options. We settled on a place and we were able to purchase the vanity with Ixtapa's contractor's discount to save some money. When I was stressed about some issues with vanity options while my wife was out of town on business, Alex took time out of his busy schedule to meet me at the store to help me through my struggles. With the assistance of my wife by phone, and Alex's help, we were able to make a decision that worked out very well (thank you Alex!).

Ixtapa showed flexibility when we requested changes to the scope of work related to the niche, additional recessed lights, installing the additional exhaust fans in our other bathrooms, among some other changes. Ixtapa was able to provide a custom glass shower per our requested specifications of "partially obscured" (middle 50% obscured, the top 25% and bottom 25% clear glass).

Jay and his crew did excellent work. As other reviewers have stated, Jay is a master craftsman. Jay and his Ixtapa crew handled everything from the demo, plumbing (installation of new shower drain with weep holes, etc), electrical (exhaust fan, led lights, gfci, etc), shower framing, multilayered waterproofing of shower, tile installation/grouting (shower, bathroom floor), installation of vanity & recessed medicine cabinet/mirror, installation of fixtures, drywall/trim/texture/paint, etc. The only items/services subcontracted out by Ixtapa to different companies were the "hot mopping" of shower pan and the manufacturing/installation of the custom glass shower door.

A couple of small/minor issues after completion of the bathroom project were taken care of by Ixtapa. The end result is fabulous!

We very much look forward to working with Ixtapa in the future with another project or potentially more than one project.

Thank you Alex and Jay!!!

  This is an open letter to Alex at Ixtapa Construction. Once again, I want to say thank you for your phone time that you extended to me and my home... read more project questions even when we realized that I was out of your company's service area. "Listen up, everyone"...Alex even checked back in with me the following day to ensure that I would be on the right track with my bathroom remodel. Wow, such great customer service from this company, above and beyond. The customer service and concern shown by Alex and his company, Ixtapa Construction, is something rare and special. Thanks again. Consider yourself lucky if you are living in 'Ixtapa Construction" service area and considering doing some home projects.

  At very reasonable pricing, Jay did an excellent job on our remodel of two bedrooms and a hallway. He proved to be very experienced, highly skilled and well rounded,... read more as he did it all, including flooring, framing, electrical, windows, tile, paint, drywall, and carpentry. He is very trustworthy, and we felt comfortable having him in our home and around the family. We highly recommend Ixtapa.